The Principal Madrid, Small Luxury Hotels
What Guests Say
beautiful, well-appointed. very comfortable sofa bed, loved the soaking tub and complimentary bath salts, fantastic breakfast
Tiffiny
December 2022
Really nice hotel and personnes really nice bit the room had not so much light it was really dark
Yasmine
January 2023
The entire stay in the hotel was absolutely fabulous. Right from our arrival in the morning on Monday our room was ready at 10:00 A.M. instead of the usual 3 P.M. The hotel staff was extremely polite and helpful. Front desk representative Jose Xian was especially helpful with answering our multiple questions and giving valuable suggestions about our daily trips. The restaurant representatives Itxaso and Louis provided excellent service and experience during our daily breakfasts and the food was fabulous as well. The location of the hotel is very convenient and is within a 10-minute walk to the old city center. Overall, definitely 5 star experience and we would recommend the Principal Madrid Hotel to everyone!
Artur
May 2023
The hotel was perfectly located and everything we wanted to see was within walking distance. We were upgraded to a superior room, which was very comfortable and the bathroom was lovely. Everything was spotlessly clean and the room was made up perfectly every day after we left. The addition of a bottle of Cava, water and chocolates were a nice touch. Reception and concierge staff were friendly and knowledgeable. The rooftop bar was very nice and the cocktails delicious.
Susan
May 2023
The location is perfect, its at the foot of Gran Via and surprisingly quiet, and easy to get around. Many good restaurants in the neighbourhood as well. The decor is nice, with dark panels. The lounge and the balcony were charming. The rooftop has stunning views. We were given early check in and was given a very nice room with its own terrace! Special thanks to Elena who checked us in and for being very accomodative and attentive. Generally the staff were all very helpful and the concierge was spot-on with recommendations.
Amir
October 2022
Absolutely great location just in front of the Metropolis building (beginning of the Gran Vía avenue, nearby the Cibeles, Puerta de Alcalà and Prado museum) Great room interior design with dark color tones and modern furniture Nice upper floor terrace
Sergio
November 2021
The staff were simply amazing, they solved problems and went above and beyond what I expected. As a former Hotel executive I know what excellence is like. This place nailed it. And yes, I will be back.
Papimax
February 2023
Centrally located, just off Gran Via, but quite enough to have a restful night. The rooms are rather small, but the bed was huuuge! Never seen such a big bed in a hotel (especially compared to the overall size of the room). Bathroom was really nice - well kept, good selection of toiletries. Breakfast was nice - wide range of food options (incl. ordering from a separate menu things like avocado toasts)
Magdalena
June 2023
In general it was a very good experience. First they put us in a room where there was a strong sewer smell. The next day I made a complaint to the reception and they moved us to an awesome suit with a view. The Hotel is located at the Gran via which one of the downtowns of Madrid I think. Great location, and great staff. Highly recommended.
Abdulaziz
September 2023
This is a great choice. We stayed here in July 2022. The staff are really courteous friendly and warm. The service is beyond excellent. The location is perfect. Everything you’d want to see or experience is within 15-20 mins. We stayed at the hotel for our honeymoon and they made it special for us. We were welcomed with wine in our room with a lovely note. The rooftop is a great way to enjoy drinks and snacks in the evenings with a great atmosphere. The bar staff went out of their way to make us a tailor made drink. I would highly recommend this hotel for its location and service. The breakfast is worth utilising and you can get things made to your liking. There is a lot to choose from.
Mr
July 2022
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